Effective Date: 6^th April 2022

This website is owned and operated by Indago Research Private Limited with its registered office at T-01B1001, Godrej Woodsman Estate, Tower Ebony (1), Hebbal, Bangalore Karnataka- 560024. (“Company/We/Us”).

Any person who accesses or uses the website shall be referred to as a “User”/You/Yours”.

Your access and/or usage of the website indicates that you have read, understood and agreed in full to this Privacy Policy and the Terms of Use displayed on the website.  

In the pursuance of our legal commitments, we have drafted and displayed this Privacy Policy and You agree that any information You share with us, is only after voluntarily consenting to this Privacy Policy.

If You do not agree with this Privacy Policy, then please do not access or use the Platform.

This Privacy Policy governs the privacy practices adopted and implemented by the Company.

The Privacy Policy and the Terms of Use, as displayed on the Platform, are to be read together and constitute a legally binding agreement between You and the Company.

What Personal Information May Be Collected

In the course of providing services, the Company may have to collect certain Personal Information from you. This information would, inter alia, include the following:

• 1. Personal Details: The Company may collect personal details including but not limited to name, age, gender and educational credentials.
• 2. Contact information: The Company may collect any contact information from You including but not limited to your address, email, telephone number or facsimile number.
• 3. Information to provide the services: The Company may collect information regarding the queries You may have or the solutions You require, in order to deliver You seamless services.
• 4. Other information: We may also collect information about the following

Web Server Logs:

• · Your Internet protocol address.
• · The kind of browser or computer you use.
• · Number of links you click within the site.
• · The geographical location from which you accessed the site.
• · Date and time of your visit.
• · Name of your Internet service provider.
• · Pages you viewed on the site.

You agree and voluntarily consent to provide correct and accurate information. We shall not be liable for any inaccuracies in the information provided by You or any direct or indirect consequences of such inaccurate information. If we find out, either on our own or through any other means that You have provided false information, we shall be at liberty to restrict your access to the Platform and our services.

Please note that We collect the Personal Information solely for the purposes of providing Services as outlined under this Privacy Policy. You may choose to remain unidentified or anonymous, if You wish so. However, in such circumstances, We may not be able to provide You seamless Services.

How does the Company collect the Personal Information

• a) Personal Information provided to the Company

You willingly consent to provide the Company your Personal Information when you provide Your Personal Information on the Platform.

• b) Personal Information collected automatically

Some data such as your browser type, internet protocol address used, your usage patterns may be automatically collected by the Company using cookies. Cookies are tiny pieces of information which a website sends to Your computer. We use Cookies to provide you with a more personalized experience on the Platform. You can change Your browser settings and choose to disable sharing of information through cookies. Sometimes, tracking pixels including but not limited to browser HTML pixels may be used to collect information about user behaviour on the Platform. Pixels are tiny units which measure the digital images and graphics you see on a website. You agree that Cookies and Pixels are used to improve your experience as an end-user and consent to the use of the same.

What Purposes is the Personal Information Collected Used For?

The purposes for which the Company uses the data collected are:

• · Verifying your identity: The contact details collected may be used to verify your identity. You agree that such verification is essential for the Company to run the Platform smoothly and to comply with its legal and other obligations.
• · Offering You Services in a smooth and effective manner. Your information may be used by us to provide You seamless services.
• · Personalizing your experience on the Platform: The information collected from you would help the Company in personalizing your experience and providing you a better and more efficient service.
• · Improving the design and style of the Platform.
• · Developing new products, features, services and functionality.
• · Communication regarding ongoing and upcoming promotions and offers.

You agree that the aforementioned purposes are valid and give Your informed consent to the collection of Your Personal Information for such purposes.

How long will the Personal Information collected be retained by the Company?

Subject to applicable laws, the Company shall not retain Your Personal Information longer than is required for it to fulfill the purposes as outlined under this Privacy Policy and the terms and conditions.

Any information that is provided by you may be retained by the Company for:

• (i) Providing the Services; and/or
• (ii) For meeting its obligations under the applicable law.

Even if you stop accessing or using the Platform, the Company may have to retain the information provided by you for a short period of time until the same can be erased from its servers, and for compliance with its obligations under applicable law (if any).

If you want to withdraw the consent granted to the Platform for collecting and processing Your Personal Information please notify the Company at madhu@indago-research.com. Once you discontinue the use of the Platform or withdraw your consent, the Company may choose to retain your personal information for such period of time, as is mandated by the law, solely for legal compliance purposes and shall thereafter delete the same.

Processing of the Personal Information collected by the Platform

All Personal Information that is shared by you on the Platform may be processed by the Company, solely for the purposes of providing You Services. You can choose at any point of time to cancel your consent for the processing of the Personal Information shared by You on the Platform, by sending an email to madhu@indago-research.com.

Whom does the Company share Your Personal Information with?

The Company may share Your Personal Information, with:

• a) Employees/Consultants: The Company may share your information with its employees and consultants.
• b) Compliance with law: The Company can share your information when compelled by a government agency, law, regulation, a court or other legal process:

• · To enforce our Terms of Use or any other agreements we may have with you;
• · In order to investigate, respond to or resolve problems or inquiries or
• · defend our interests and when you otherwise consent.

Rights of the User

You shall have the following rights under this Privacy Policy:

• a) Right to Request access to Your Personal Information: You may, at any point of time, after You have consented to the collection of Your Personal Information, request the access to the same, by sending an email to madhu@indago-research.com.
• b) Right to Request correction of Your Personal Information: You may, during anytime, after You have consented to the collection of Your Personal Information, request us to correct or update the same, by sending an email to madhu@indago-research.com. You shall be solely responsible for the failure to get Your Personal Information corrected or updated.
• c) You may request us to delete Your Personal Information by sending us an e-mail on madhu@indago-research.com
• d) You may request us to restrict the processing of Your Personal Information or raise objections related to the processing of Your Personal Information.
• e) You may request that we transfer the Personal Information that We have collected to some other organization or directly to You.

Please note that We shall practicably adhere to any request raised, within a minimum of 30 working days of receiving such request.

GDPR

If you are an EU based user, among other rights, You also have the right to:

• a) Ask whether we process personal information about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with.
• b) Request that we delete the personal information we hold about you in certain limited circumstances.
• c) Request that we stop processing the personal information we hold about you.
• d) Object to our processing of data about you.

California Consumer Privacy Act (CCPA)

If You are a California based User, among other rights, You also have the right to:

• a) Obtain disclosure regarding the specific categories and pieces of Personal Information collected in reference to You.
• b) Prohibit the selling of Your Personal Information, if such sale is happening.
• c) Request that we delete the personal information we hold about you in certain limited circumstances.

How do we protect your information?

We protect Your information by employing the following measures:

• a. We have put in place various physical and technical security measures to protect the Personal Information we collect from you.
• b. We require those with whom we share Your Personal Information to enter into confidentiality arrangements with us so that they do not disclose Your personal information.
• c. By complying with all applicable legislations, including but not limited to the GDPR Regulations and the CCPA Regulations
• d. By obtaining SSL and other such appropriate security certificates.

You acknowledge and agree, that the Company cannot possibly guarantee absolute protection against loss of information. As internet is susceptible to unforeseen security issues, we can only make reasonable efforts to protect Your Personal Information, but cannot give an absolute guarantee regarding the same.  We shall not be liable in the event, Your Personal Information is unauthorizedly disclosed on account of improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss of information, or any security breach which is beyond the reasonable control of the Company.

Third Party Websites

Some content on the Platform may contain links to third-party websites or applications.  If You choose to click on such links, You would be re-directed to a third-party website. Please note that, Our terms of use and privacy policy cease to apply as and when You are redirected to a third party website. You are advised to read the privacy policy of such third-party website before You submit any Personal Information on such a website. We shall not be responsible for any loss of information which may occur on such third-party websites.

Children’s Information

We do not knowingly collect personal information of children below the age of 18. We do not assume any liability for any untoward or improper online activity of the children.  Anyone under the age of 18, may only use this site and its services in conjunction with and under the supervision of their parents or guardians, and with express permission from us. For this reason, we ask that anyone under the age of 18 should not submit any personal information through our site.

Changes to Privacy Policy

There may be changes to this Privacy Policy from time to time. The last effective date shall be highlighted at the top of policy information.

Redressal of Grievances

If you have any questions or grievances regarding Our Platform, the content thereof, our data handling policies, or about our Services, you can reach out to us at madhu@indago-research.com.

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